How to modernise facility management in a family guesthouse
A family guesthouse has no maintenance team and no full-time reception desk. Yet it can keep track of faults as well as a large hotel. What it needs is the right routine, not a complicated system.
When the owner does all the maintenance
In a small guesthouse, the owner often handles faults alone, somewhere between breakfast and check-outs. Reports arrive by phone, text or at the desk, notes get lost, and the same fault comes back in the same room because nobody remembers it was already fixed. The guest does remember, and that is what ends up in a review.
Report a fault in fifteen seconds
There is a QR code in the room. The guest scans it, takes a photo of the problem and describes it briefly. The report is logged against that specific room and goes to whoever is responsible for it. No app to install and no phone call to reception.
How the digital space card worksHistory instead of memory
When every room has its own history, you can see what keeps getting fixed. If the same fault keeps coming back in one room, it is usually a faulty part or a repair that does not hold, not bad luck. After a few weeks you know where to invest, without relying on memory.
Roll it out with us, not alone
You can choose the QR code spots yourself. If you are not sure, we are happy to help: we walk through the property together, show you where faults happen most often, and share what we have learned from other properties. We are available for your questions during the rollout. Once enough data has been collected, the app starts recommending where to act sooner and where an investment pays off.
Running a family guesthouse or a small hotel?
See how Raportify helps accommodation properties keep their rooms in good condition.