Every report reaches the person who can fix it.
A fault on the 5th floor of building B should not flood the director's inbox, and a guest complaint at reception does not belong with maintenance. Notification groups set the rules that route each report by location, organisational structure and type. They arrive by e-mail or directly on WhatsApp.
Why send reports to notification groups?
Rules that mirror your building
Assign a group to a whole campus, a single building, a specific floor or one QR code. Routing follows how your operation actually works.
Messages on WhatsApp and e-mail
Technicians in the field are not at a desk. A report with a photo and the exact location lands on WhatsApp, which they already use, with no app to install. The link opens the task, where they can change its status or upload a photo after the repair.
Routing by type of report
A burst pipe and an anonymous complaint need different people. The system sorts each report and sends it to the right team.
Change teams without relabelling QR codes
A new colleague on shift? Add them to an existing group in the admin. You never need to generate or replace a QR label.
Groups and their recipients at a glance
Notification groups
- ReceptionRecipients: 3
- MaintenanceRecipients: 5
- LeadershipRecipients: 2
Reception
Choose the recipients for this group
- JNReceptionist
- MKShift lead
- PSDirector
Where reports go by type
You set the rules yourself. This is the most common split we see in practice.
- Fault and emergencyMaintenance shift and operations manager, via WhatsApp or e-mail
- Complaint and claimDirector or operations manager, so the situation can be fixed straight away
- Praise and enquiryMarketing or customer support
How it works in daily operations
Hotels and accommodation
A guest in room 412 reports a dripping tap. The maintenance technician gets a WhatsApp message with the room number straight away. If the same guest complains about housekeeping, the message goes to the housekeeping manager, who can solve it before it shows up in a review.
Manufacturing and logistics
A broken forklift in hall C goes straight to that hall's technicians. A safety incident, such as an obstruction on an escape route, also reaches the health and safety officer.
Towns and municipalities
A damaged bench in the city park goes to the parks maintenance team. An illegal dump in the municipal area goes to the environmental department and the municipal police.
Frequently asked questions
Do maintenance staff need an app to receive WhatsApp messages?
No. They only need WhatsApp, which they already use. Each message includes a link to the task, where they can change its status or upload a photo after the repair.
Can one person belong to several notification groups?
Yes, without limit. A maintenance manager can receive every emergency report from the whole campus, while a technician only gets tasks for their own building.
What happens when the responsible person changes?
In the admin you remove the old user and add the new one. All QR codes in the field keep working and reports start going to the new person straight away.
Is there a charge for each report or notification?
No. Reports and reporters are unlimited and free. The price depends on the number of places with a QR code.
Speed up request handling and cut operational noise
Get two months free and try notification groups in your own operation. Setup takes only a few minutes.
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