Clean toilets and a mall that works. Your centre's calling card.
Let visitors and tenants report missing soap, a broken escalator or a spilled drink in the mall within 15 seconds through a QR code. And get an overview of the NPS of individual stores and categories on top.
Spotless without patrols
You don't have to send the cleaning crew on pointless rounds. Visitors scan the QR code right in the toilet cubicle or by the washbasins. Cleaning gets a notification with the exact place and the message.
Happy store tenants
Give the stores a direct channel to centre management. A leaking dispenser, a blown light in front of the shop or a problem with card payments — the store manager reports it all in one tap.
Oversight of outsourced services
Have hard data for settling up with your outsourced cleaning company or facility managers. You know exactly how long it took from the report to the fix.
Measure satisfaction
by store and by category.
Get independent data on how the individual units in your centre are doing. Compare customer satisfaction between the food court, fashion and services — and across your whole portfolio of shopping centres.
NPS by category
Compare the ratings of cafés, children's play areas and fashion chains.
Comparison across the network
Track which of your shopping centres has the best service ratings.
Satisfaction overview by category
Last 30 days • 1,420 ratings in total
Calculate the benefit for your centre
Set the parameters of your retail park or department store and look at the modelled benefit.
What does the model include?
- Cleaning efficiency: Immediate responses prevent repeat complaints and save hours of fruitless rounds.
- Centre management time: Tickets are routed straight to the technicians with no needless forwarding of e-mails.
Monthly value for your centre
Total estimated benefit
Inspiration from shopping centres
How the managers of modern properties approach digitising maintenance and customer satisfaction.
Get a perfect overview of how your centre runs.
Raise the satisfaction of visitors and tenants alike. Book a short walkthrough and see Raportify in practice.
Book a demo