Raportify advanced analytics
Turn operational data intoa strategic advantage.
Track real response times, measure customer satisfaction by zone and sector, and compare the performance of your sites on actual data.
NPS measured on the spot. Without tedious surveys.
Traditional satisfaction surveys get minimal response rates in shopping centres and large complexes. Raportify collects feedback where the experience happens — at the specific place and while it is still fresh.
- Segmentation by sector and zoneCompare satisfaction between, say, the food court, fashion, services and back of house.
- Benchmarking across a portfolioSee which of your shopping centres or buildings achieves the highest quality score.
Satisfaction index (NPS)
Current quarter overview
Food and cafés94% (NPS +72)
Fashion and footwear88% (NPS +65)
Services and banking72% (NPS +41)
Source: 2,840 QR code scansRead the case study
Busiest places (heatmap)
Ground floor — toilets by the food courtAvg. resolution: 4 minutes
142 requests/moFirst floor — meeting room AlphaAvg. resolution: 12 minutes
84 requests/moUnderground car park — entry terminalAvg. resolution: 8 minutes
31 requests/moIncident heatmap and maintenance response times
See immediately which parts of the building generate the most faults. Measure the exact time from report to resolution for external cleaning and service companies — and have the evidence when you sit down to discuss their contract.
Get an overview of your operation today.
Book a short demo of the analytics module and see sample data in action.
Rezervovat demo analytiky